Customer Experience Specialist (Advisor)

Company: Best Buy
Location: Silver Spring
Posted on: April 8, 2021

Job Description:

**800343BR****Job Title:**Customer Experience Specialist (Advisor)**Job Category:**Store Associates**Store Number or Department:**001129-Wheaton-Store**Job Description:**The Best Buy Advisor engages customers using relationship skills and inspires them to see what's possible with technology. In addition, they build quality relationships with customers and clients, making them feel excited, confident, and appreciated while providing them with relevant and memorable solutions.Our Best Buy Advisor maintains knowledge of technology products and services through necessary trainings and certifications as well as self-development. The Advisor learns fundamental sales and customer service skills while having the opportunity to train across the departments they're most excited about.Our Advisors support the operational processes of sales, returns and exchanges when working in customer service. They also work closely with other employees to demonstrate, promote, and sell products and services within all store sales zones as needed.**Key Responsibilities**+ Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.+ Engages customers using acquired skills to complete and support the customer experience.+ Processes transactions such as sales orders, returns and exchanges.+ Achieves profitable growth to meet team and individual goals while enabling an excellent customer shopping experience.+ Applies the appropriate knowledge and expertise through ongoing learning and self-development.+ Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.+ Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.+ Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution.+ Maintains merchandising and department readiness to serve customers within a specified area.**Basic Qualifications**+ Ability to work successfully as part of a team**Preferred Qualifications**+ 3 months experience working in customer service, sales or related fields**Req #:**800343BR**Address Line 1:**10901 GEORGIA AVE**City:**Wheaton**State:**MD**Zip:**20902**Job Level:**Entry Level**Employment Category:**Occasional Seasonal**Brand:**Best Buy**About Us:****Best Buy Company and its Family of Brands**Best Buy is the world's largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun - whether online, via mobile device or in our stores.**Additional Job Information:****Join our team!**While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.**Ready? Let's do this!**If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.Not ready to apply? Connect with us on LinkedIn (https://www.linkedin.com/start/join?session\_redirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2127=bf=login\_reg\_redirect) , Facebook (https://www.facebook.com/bestbuy/) , or Twitter (https://twitter.com/bestbuy\_careers) .**Search Categories:**Asset Protection, Retail Jobs

Keywords: Best Buy, Silver Spring , Customer Experience Specialist (Advisor), Other , Silver Spring, Maryland