Assistant Community Manager at Falkland Chase

Company: The JBG Companies Corporate Office
Location: Silver Spring
Posted on: May 3, 2021

Job Description:

Responsible for ensuring the efficient operation of the property under the direction of the Community Manager. Able to assume responsibility for the property in the Community Managers absence. Include the following but are not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by the Community Manager. Available to work multiple weekends per month, as community requires. Maintain a strong focus and dedication towards Customer Service Excellence. Financial Management + Ensure that all rental payments are submitted online by residents or mailed by residents to the corporate office for processing by Residential Centralized Services + Implement a consistent collection strategy for past due balances and call delinquent residents. + Responsible for late fee management process in conjunction with Residential Centralized Services (RCS). + Responsible for filing on delinquencies and evictions in partnership with onsite manager and RCS and confirm collection accounts have been sent to Fair Collections and Outsourcing in collaboration with RCS. + Track in-house collection payments and turn over collection accounts to RCS. + Look for creative ways to reduce spending (i.e. in-house vs. contracting). + Assist with approving leases and resident files as audit compliant. + Ensure Renewals, Notice to Vacates, and Deposit Accounting forms are completed on time and with accuracy. + Ensure that residents have properly established utility accounts in their names. + Assist with approving Conservice billing and investigating and communicating the outcome of inconsistencies with vacant utility consumption. + Confirm first of month rent posting is completed by RCS. + Review suit list, eviction management and be a liaison to the companys legal representatives. + Act as a liaison between residents and Residential Centralized Services for any payment or balance related inquiries. + Support manager with budgetary planning, tracking and variance control. Marketing Management + Maintain awareness of submarket pricing trends and work with team to update competitor pricing and specials weekly. + Implement ideas for marketing the community. Ensure team consistently markets property/resident portal. + Initiate and participate in outreach activities. Ensure key tasks in management software are completed within required timeframes. + Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out and renovation. + Assist the Move-In Ambassador to help support the Move-In Experience. + Assist with managing and implementing staged models and mini-models as needed. + Participate in pricing call to share prospect feedback, submarket pricing trends, pricing recommendations. + Move-In Experience monitoring and compliancy to ensure excellent impression. + Ability to take proactive ownership of customer service concerns, providing customers with timely responses and resolutions to their issues. + Leasing/Retention Management + Ensure all team members are leasing in accordance with JBG SMITH'S Customer Service Philosophy and 5 Elements of Service and shopping report (to include asking for the deposit and follow up within 48 hours). + Ensure were consistently responding to Internet leads within 1-2 hours of contact during the business day. + Assist Property Manager in ensuring that lease files and paperwork are completed in a timely manner and meet internal audit standards. + Ensure staff uses a consistent and positive customer service approach (e.g. courteous, responsive). + Promote propertys mobile app to prospects, residents and on-site team to maximize usage by residents. Explore ways to increase the adoption rate at the community. Assist in management of the app daily, to include responding to customer communication via the app and updating community information in the app. + Maintain a positive customer service attitude that successfully mirrors service levels at luxury hotels and lead by example. + Contact all residents who submit Notices to Vacate to determine their reason for moving. If the resident can be saved, attempt to renew. Ensure acknowledgement letters are sent to those who cant be saved. + Retain residents through a proactive renewal program, including regular outreach to residents who have not yet renewed their leases and the ability to engage in renewal conversations and negotiations where applicable. + If applicable, ensure income restricted programs are compliant and any required reporting is submitted timely. + Work with Maintenance to obtain timely move-out charges + Assist with and attend resident events. + Event planning with budgetary parameters to maintain resident retention and reduce turnover. + Renewal letter distribution and update of renewal tracker. + Generate and submit monthly renewal report for approval. + Ensure that renewal leases are executed in a timely manner and renewal parameters properly entered into management software prior to first of month billing. + Oversee successful completion of weekly reports pertaining to leasing and property performance. Maintenance Management + Physically walk and inspect property (i.e. grounds, amenities, vacants) daily, ensuring that team takes swift action to address any issues impacting curb appeal or the resident experience. + Monitor and schedule pre-inspections and move-out inspections in conjunction with Maintenance Manager/Supervisor. + Communication management; Prepare correspondence with management supervisor for maintenance work, utility shut off, preventative maintenance schedule in collaborations with Service Manager. Coordinate with maintenance team to ensure that residents are made aware of work impacting their experience or homes as far in advance as possible. Risk Management/Legal + Adhere to key control policies. + Complete incident reports as required within one business day or less of incident. Personnel Management + As needed, assist Community Manager with interviewing, hiring, and training and mentoring employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues. + Promote team building/collaboration between all departments. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + At least 2 years of experience working in residential property management is preferred. + Previous management experience within multifamily housing is strongly preferred. + At least 6 months of supervisory experience is a required (indirect supervisory may be considered). + Bachelors degree or equivalent combination of education and experience. + Proficiency with bookkeeping and administrative duties demonstrated through successful work history. Technical Knowledge + Advanced competency with Excel, Word and Power Point. + Working knowledge of Yardi is preferred. Personal Competencies Respect, honesty, and integrity Professional presentation Calm under pressure Passion for service Strong work ethic Commitment to teamwork Adept at listening to others Dependability and adaptability JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law. ID: 2021-4243 External Company Name: JBG Properties, Inc. External Company URL: /#home Street: 8305 16th Street

Keywords: The JBG Companies Corporate Office, Silver Spring , Assistant Community Manager at Falkland Chase, Other , Silver Spring, Maryland