At Office Depot and Office Max every leader is responsible for
growing total sales and services within the location.; The Client
Engagement Supervisor is a full-time role and will collaborate with
the management team to drive customer satisfaction, community
outreach and in store events for small and medium business. ;In
partnership with the management team, S/he will provide guidance
and direction to Sales Consultants and will facilitate ongoing
training on the business model. This person will work closely with
the management team to build a client/customer centric culture in
the store and motivate and inspire associates to build strong
relationships to increase customer retention.; The person in this
position will quickly build ongoing client/customer relationships
and become a trusted advisor by utilizing advanced selling skills
and product knowledge.
This position will assist with the implementation of operational
process to maximize store performance and financial results. ;Acts
as a Change Champion, supporting implemented change.; The Client
Engagement Supervisor, will also be a 'Key Carrier', and while
functioning in this role, will be considered the Leader on Duty.;
Primary Key Performance Indicator (KPI) is customer satisfaction
(CSAT) and related results, such as Net Promoter Score (NPS).
High School diploma or equivalent education preferred
Minimum two years of experience in retail, supervisory
experience in a sales driven customer oriented environment.
Proactively acknowledges and engages every customer to ensure a
positive customer experience. Utilizes and understands the Office
Depot selling program to promote the sale of the best solution as
well as additional products.
Drives positive customer satisfaction levels and provides
effective training to associates to enhance the customer
experience. Collaborates on community outreach initiatives and
coordinating in store events with small and medium businesses to
increase foot traffic and client/customer retention.
Works to continually develop personal selling skills and
specialist product knowledge through sales and service tools
Understands and builds overall awareness for Key Performance
Indicators for the store.; Provide leadership to team to impact and
Coaches and inspires associates and assists store management in
fostering a culture that builds trust, brand loyalty and
exceptional service deliver.; Trains new associates in the use of
new products and tools.
Responsibilities as an External Key Carrier include but are not
limited to ensuring the safety and security of the building and
associates during the absence of the management team. Performing
opening or closing responsibilities. This includes activation and
deactivation of the store's alarm system. Responsibilities also
include all cash handling, daily store balancing and system process
for opening and closing of the store.
Routinely reviews cash handling, cashier and merchandise error
logs, register voids, tax exemption and all related cash office
Consistently maintains store appearance to company guidelines
and keeps a neat, clean, well-stocked environment. Adheres to all
standards related to signage labeling and merchandise
Ensures compliance with company policies, procedures and
practices; and supports the company's loss prevention efforts.
Performs other duties as assigned.
Equal Employment Opportunity
Office Depot and Office Max is committed to providing equal
employment opportunities in all employment practices. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, citizenship status,
marital status, age, disability, protected veteran status, sexual
orientation or any other characteristic protected by law.
Pay, Benefits & Work Schedule
Office Depot and OfficeMax offers competitive salaries, a
benefits package, which includes a 401(k) and more, along with
plenty of opportunity to move and grow within our organization! For
immediate consideration for this exciting position, please click
the Apply Now button.
How to Apply
Click the Apply Now button and follow the instructions on each
page. When you have completed the application, click the submit
Fair Chance Ordinance
We will consider for employment qualified applicants with arrest
and conviction recordsCity & County of San Francisco Fair Chance