Bilingual Preferred for this position
This position greets, welcomes, and assists patients and
visitors, creating a friendly and positive first impression of the
Hospital. The Guest Services Representative verifies that employees
enter the building with their employee identification displayed,
issues a date-stamped badge to all patients and visitors and
maintains the visitor logbook, when necessary. Responds to
telephone inquiries and provides information, directions, and
assistance while protecting patient confidentiality. Provides
information to visitors regarding meeting and seminar locations.
Supports the patient registration process by maintaining a log of
all patients and visitors as well as directing patients to the
appropriate areas for registration processing. Provides wayfinding
and escorting to patients and visitors as well as transports
patients by wheelchair to their destination when necessary and
appropriate. Consistently demonstrates customer service excellence
as outlined in the Holy Cross Hospital "First Impressions" pocket
guide and telephone etiquette standards.
Supports the Mission of Trinity Health and Holy Cross
Must be able to work day shifts and rotating weekends
Minimum Knowledge, Skills, and Abilities Required:
- Ability to communicate clearly and effectively. Fluency in both
English and Spanish preferred. Spanish may be required for this
position in specific settings.
- Experience, as a receptionist in a health care setting
- Proficiency in the use of computers. Specifically, Microsoft
products and email.
- Willingness and ability to escort patients/visitors and
transport patients by wheelchair.
- Excellent public relations and customer service skills.
- Excellent telephone customer service skills.
- Strong interpersonal communication, problem solving and
- Ability to work in a fast paced environment with frequent
- Ability to meet patient age-specific needs.
Physical Requirements: Medium work. Exerting up to 50 pounds of
force occasionally, and/or up to 30 pounds of force frequently,
and/or up to 10 pounds of force constantly to move objects.
Visual Acuity: The worker is required to have close visual
acuity to perform an activity such as: preparing and analyzing data
and figures; transcribing; viewing a computer terminal; extensive
reading; visual inspection involving small defects, small parts,
and/or operation of machines (including inspection); using
measurement devices; and/or assembly or fabrication parts at
distances close to the eyes.
Environmental Conditions: None. The worker is not substantially
exposed to adverse environmental conditions (such as in typical
office or administrative work.)
Reports directly to the shift Supervisor or designee in the
Patient Registration Department.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of
hospitals and hundreds of health centers in 22 states. Because we
serve diverse populations, our colleagues are trained to recognize
the cultural beliefs, values, traditions, language preferences, and
health practices of the communities that we serve and to apply that
knowledge to produce positive health outcomes. We also recognize
that each of us has a different way of thinking and perceiving our
world and that these differences often lead to innovative
Trinity Health's dedication to diversity includes a unified
workforce (through training and education, recruitment, retention
and development), commitment and accountability, communication,
community partnerships, and supplier diversity.