Olgoonik is an Equal Opportunity Employer - EEO AA
The Food and Drug Administration (FDA) has a requirement for
monitoring of a Nationwide Security Command Center and
administering FDA Incident response system. The Command Center is
operational 24 hours per day, 7 days per week, 365 days per year,
and consists of a Building Access System (BAS), Closed-Circuit
Television (CCTV), Emergency Intercom Security System, and the
Incident Management System (IMS). The Console Operator is
responsible for continuously administering, operating, and
monitoring FDA security systems and performing various tasks
related to the Command Center.
Console Operators are expected to be available to work any of
the following shifts on any scheduled day from Sunday through
Saturday, which may include irregular hours, nights, holidays,
overtime, extended shifts and weekend shifts, as the operational
Day Shift: 6:00 a.m. to 2:00 p.m.
Evening Shift: 2:00 p.m. to 10:00 p.m.
Midnight Shift: 10:00 p.m. to 6:00 a.m.
- Maintain a shift log on each shift to document activities to
include but not limited to post changes, responses to alarms,
dispatching of security guards, and activation of police or EMS
response to incidents.
- Receive telephone calls for service and walk-in inquiries, take
appropriate actions according to established procedures, and refer
callers to other offices or to the proper authority.
- Notify the FDA Physical Security Branch of any discrepancies
regarding emergency call list updates.
- Notify appropriate authorities in other FDA department contacts
of situations requiring attention after regular business hours in
accordance with established procedures.
- Operate and monitor security systems equipment to provide
prompt and effective responses to alarms, system failures, and
unusual activities in both routine and emergency situations.
- Operate radio and telephone communications equipment to provide
prompt and effective responses to calls for service and inquiries
in both routine and emergency situations.
- Vigilantly monitor perimeter and other designated closed
circuit television cameras (CCTV) for suspicious persons or
criminal activity and direct police/guards/federal protective
service to investigate accordingly.
- Continuously monitor designated CCTV cameras and video
recording equipment and provide written reports of any incident
- Meet with FDA representatives regarding security investigations
as directed by the FDA Project Officer.
- Prepares security procedures violation reports with associated
- Must present a neat appearance and be easily recognized as a
contractor employee by wearing proper company attire and
- May be required to provide escort of material to be shredded or
for trash collection purposes.
- Abide by security regulations applicable to the site.
As a Console Operator you will receive training so that you may,
on occasion, perform the duties of an Alternate Shift
- Responsible for the performance of the daily operation of the
Command Center in support of the team's objective.
- Responsible for enforcing FDA and company policies and
- Work closely with the Program Manager.
Education and/or Experience:
- One to two years of physical security, guard force, or alarm
monitoring experience is preferred.
Knowledge, Skills, and Abilities:
- Must have the ability to work a variety of shifts to include
nights, weekends, and/or holidays as required by the needs of the
- May be required to work overtime.
- Must be fluent in the English language and have the ability to
read, write, and comprehend technical documentation.
- Must possess effective written and oral communication and
interpersonal skills with ability to deal with all levels of
personnel and the general public in a professional and effective
- Must be able to use initiative and independent judgment within
- Must be proficient with Microsoft Suite of products including,
Word, Excel, Access and E-mail business software.
- Thorough knowledge of Console Operator duties and
- Ability to respond to incidents with tact, professionalism, and
attention to detail.
- Responsible for safeguarding all government property.
- Remain skillful and proficient in all areas of
- Must display exceptional customer service and communication
- Remain flexible to ever changing environments; adapt well to
- Ability to maintain satisfactory attendance and punctuality
- Able to build and maintain respectful working
Certificates, Licenses, Registrations:
- As a condition of employment, employee must successfully
complete and obtain a Level One Central Station Operator
certification within the initial 90 days of employment.
- Must complete training on the operation and monitoring of the
Monitor Dynamics Inc. (MDI) Version 22.214.171.124 SP4 monitoring stations
to include response to alarms and dealing with emergency call
- Must complete training on the operation of the FDA's Incident
Management and Communications System (ReadyOp).
- Must complete training on the operation of the Bosch Video
Management System (BVMS).
- Employee must maintain current active status of all required
Certificates and Company training at all times.
SECRET Level Required
- Must have a current US Government SECRET Personnel Security
Clearance or be able to successfully complete a U.S. government
- Must be a U.S. Citizen.
- Must also be able to maintain a US Government SECRET
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is
required to be able to occasionally stand; walk; sit; use hands and
/or fingers to handle, or feel objects, tools or controls; operated
vehicles and office equipment, reach with hands and arms; climb
stairs; balance; stoop; kneel; talk or hear; taste or smell. The
employee must occasionally lift and or move up to 25 pounds.
Specific vision abilities required by the job include close vision
and distance vision.
No travel is anticipated under this contract. Any travel costs
incurred by the contractor within the Washington/Baltimore Metro
Area will be considered local travel and will not be
General security operations center environment. The primary
place of performance is The FDA Security Command Center on the
White Oak Campus. Food, drinks, iPods, and cell phones are strictly
prohibited inside the White Oak Command Center Area. In order to
avoid a conflict of interest at any time during the contract
period, Command Center employees are not permitted to be employed
at the FDA or a Federal employee for any agency within the U.S.