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Patient Registration Representative I

Company: Mercy Medical Center Clinton
Location: Silver Spring
Posted on: June 6, 2021

Job Description:

**Employment Type:**

Full time


Day Shift


**** This is a short-term assignment to support administrative functions associated with COVID vaccination clinic. ****

**General Summary:**

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Patient Registration Representative I's will minimize the financial risk of providing services by assessing the patient's financial status, verifying and entering accurate patient information into the HealthQuest system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and adheres to the hospital's privacy and security policies at all times. May be required to enter lab and radiology orders when necessary. Other duties are as assigned. This position is the first in a series of three relating to patient registration and bed management. Supports the Mission of Trinity Health and Holy Cross Hospital.

**Minimum** **Licensure/Certification** **Required (if applicable):**

+ High school graduate or GED equivalent.

**Minimum Knowledge, Skills, and Abilities Required:**

+ Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings.

+ One-year experience in a hospital and/or other health care setting preferred. Related college level courses may be considered in lieu of experience in a hospital and/or other health care setting.

+ Registration, billing, cash collections and/or third party/insurance payers and medical terminology preferred.

+ Certified Healthcare Access Associate (CHAA) or equivalent preferred.

+ Proficiency in the use of computers. Specifically, Microsoft products and email.

+ Typing skills of 45 wpm or higher required.

+ Excellent public relations and customer service skills.

+ Excellent telephone customer service skills.

+ Strong interpersonal communication, problem solving and organizational skills.

+ Ability to work in a fast paced environment with frequent interruptions.

+ Self-directed and ability to prioritize work in a stressful environment.

+ Ability and willingness to transport patients by wheelchair.

+ Ability to meet patient age-specific needs.

+ Ability to stand for long periods of time.

**Physical Requirements** : Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

**Visual Acuity** : The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

**Environmental Conditions** : None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

**Reporting Relationship:**

Reports to Supervisor or designee in Patient Registration Department.

_Holy Cross Health is an Equal Employment Opportunity (EEO) employer._

_Qualified applicants are considered for employment without regard to_ _Minority/Female/Disabled/Veteran_ _(M/F/D/V) status._

**Trinity Health's Commitment to Diversity and Inclusion**

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services - ranked by number of visits - in the nation, as well as the nation's leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit . You can also follow @TrinityHealthMI on Twitter.

Keywords: Mercy Medical Center Clinton, Silver Spring , Patient Registration Representative I, Other , Silver Spring, Maryland

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