**** This is a short-term assignment to support administrative
functions associated with COVID vaccination clinic. ****
Responsible for obtaining and verifying demographic and
financial information for all inpatients and outpatients prior to
or during the registration process. Patient Registration
Representative I's will minimize the financial risk of providing
services by assessing the patient's financial status, verifying and
entering accurate patient information into the HealthQuest system,
obtaining signatures on all required hospital and regulatory forms
and obtaining applicable patient payments prior to or at the time
services are provided. Excellent customer service skills are
utilized in all dealings with patients, family members, physician
offices, third party payers and co-workers. Financial/insurance
information is communicated to case management and financial
counseling staff when appropriate. Completes all managed care
notification requirements. Maintains patient confidentiality and
adheres to the hospital's privacy and security policies at all
times. May be required to enter lab and radiology orders when
necessary. Other duties are as assigned. This position is the first
in a series of three relating to patient registration and bed
management. Supports the Mission of Trinity Health and Holy Cross
**Minimum** **Licensure/Certification** **Required (if
+ High school graduate or GED equivalent.
**Minimum Knowledge, Skills, and Abilities Required:**
+ Ability to communicate clearly and effectively in both verbal
and written form. Fluency in both English and Spanish preferred.
Spanish may be required for this position in specific settings.
+ One-year experience in a hospital and/or other health care
setting preferred. Related college level courses may be considered
in lieu of experience in a hospital and/or other health care
+ Registration, billing, cash collections and/or third
party/insurance payers and medical terminology preferred.
+ Certified Healthcare Access Associate (CHAA) or equivalent
+ Proficiency in the use of computers. Specifically, Microsoft
products and email.
+ Typing skills of 45 wpm or higher required.
+ Excellent public relations and customer service skills.
+ Excellent telephone customer service skills.
+ Strong interpersonal communication, problem solving and
+ Ability to work in a fast paced environment with frequent
+ Self-directed and ability to prioritize work in a stressful
+ Ability and willingness to transport patients by
+ Ability to meet patient age-specific needs.
+ Ability to stand for long periods of time.
**Physical Requirements** : Medium work. Exerting up to 50
pounds of force occasionally, and/or up to 30 pounds of force
frequently, and/or up to 10 pounds of force constantly to move
**Visual Acuity** : The worker is required to have close visual
acuity to perform an activity such as: preparing and analyzing data
and figures; transcribing; viewing a computer terminal; extensive
reading; visual inspection involving small defects, small parts,
and/or operation of machines (including inspection); using
measurement devices; and/or assembly or fabrication parts at
distances close to the eyes.
**Environmental Conditions** : None. The worker is not
substantially exposed to adverse environmental conditions (such as
in typical office or administrative work.)
Reports to Supervisor or designee in Patient Registration
_Holy Cross Health is an Equal Employment Opportunity (EEO)
_Qualified applicants are considered for employment without
regard to_ _Minority/Female/Disabled/Veteran_ _(M/F/D/V)
**Trinity Health's Commitment to Diversity and Inclusion**
Trinity Health employs about 133,000 colleagues at dozens of
hospitals and hundreds of health centers in 22 states. Because we
serve diverse populations, our colleagues are trained to recognize
the cultural beliefs, values, traditions, language preferences, and
health practices of the communities that we serve and to apply that
knowledge to produce positive health outcomes. We also recognize
that each of us has a different way of thinking and perceiving our
world and that these differences often lead to innovative
Trinity Health's dedication to diversity includes a unified
workforce (through training and education, recruitment, retention
and development), commitment and accountability, communication,
community partnerships, and supplier diversity.
Trinity Health is one of the largest multi-institutional
Catholic health care delivery systems in the nation, serving
diverse communities that include more than 30 million people across
22 states. Trinity Health includes 94 hospitals, as well as 109
continuing care locations that include PACE programs, senior living
facilities, and home care and hospice services. Its continuing care
programs provide nearly 2.5 million visits annually.
Based in Livonia, Mich., and with annual operating revenues of
$17.6 billion and assets of $24.7 billion, the organization returns
$1.1 billion to its communities annually in the form of charity
care and other community benefit programs. Trinity Health employs
about 133,000 colleagues, including 7,800 employed physicians and
Committed to those who are poor and underserved in its
communities, Trinity Health is known for its focus on the country's
aging population. As a single, unified ministry, the organization
is the innovator of Senior Emergency Departments, the largest
not-for-profit provider of home health care services - ranked by
number of visits - in the nation, as well as the nation's leading
provider of PACE (Program of All Inclusive Care for the Elderly)
based on the number of available programs. For more information,
visit www.trinity-health.org . You can also follow @TrinityHealthMI