Assistant Shuttle Operations Manager

Company: LAZ Parking
Location: Silver Spring
Posted on: June 8, 2021

Job Description:

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest-growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Shuttle Transportation Assistant Manager oversees the operations of a location(s), under the direction of the Manager to ensure 24/7 professional shuttle service. As a company devoted to promoting an employee-focused servant leadership culture, the Shuttle Transportation Assistant Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

Principal Job Duties:

• Lead, direct, and develop a team of shuttle drivers in Washington, DC for two hospital contracts
• Manage, plan, schedule, train, and direct the activities of on-site shuttle drivers.
• Identify high potential employees to support the organization's continued growth.
• Responsible for payroll processing; ensuring sign-off on hours in a timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Manager and/or Operations Manager to ensure proper wage and hour compliance.
• Assist with the transition of newly assigned locations from acceptance of contract through the opening of location ensuring client satisfaction.
• Responsible for maintaining client relationships and business retention.
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Daily, Weekly, Monthly, and Annual operational reports as required.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Managing, planning, scheduling, training, and directing the activities of Shuttle Supervisors
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
• Communicate with local police department and emergency management teams regarding operations.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned location(s).
• Assist with maintaining employee and vehicle maintenance records within DOT requirements
• Drive shuttles in revenue service and to/from maintenance vendors as necessary
• Assist employees with obtaining access to company systems including time clock, payroll (ADP), pre/post-trip inspections, training courses, etc.
• Additional related duties as assigned.

Requirements:

• Must be at least 21 years of age
• Must possess and maintain valid Class B CDL with Passenger endorsement and Medical Examiner's Certificate (Med Card)
• Must pass a pre-employment drug screen and criminal background/MVR check

Education:

• Associates Degree or equivalent work experience.

Experience:

• Must have experience managing a shuttle program with CDL Class B drivers
• Must have experience with DOT compliance
• Must have experience with the regular maintenance and inspections of the shuttle program
• 1+ years in a Management role.
• Knowledge of Excel, Word, PowerPoint and General Microsoft Office Applications.
• Ability to be flexible in the schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem-solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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