Company: MedStar Health
Location: Silver Spring
Posted on: June 9, 2021
- Job Summary
MedStar Health Urgent Care is committed to providing
world-class, compassionate care to every patient, every time, at
every touch point during the experience. All associates are
accountable for their role in meeting patient experience
Serves as the initial contact person at the medical practice,
principally responsible for all front desk and reception
activities. As needed, cross-trained to assist the back office as a
Medical Assistant either during normal front office shift or as
back up for unplanned or scheduled MA absences. Greets patients in
a service oriented and professional manner, answers phones,
monitors the reception area for patient comfort and potential
emergencies, registers, collects payments, and submits charges for
patients. Assists in coordinating patient care from an
- Minimum Qualifications
High school graduation or equivalent; completion of an approved
Medical Assistant program preferred.
1 year experience working in an ambulatory care medical office
preferred. Externship in a medical or ambulatory health setting
CMA (Certified Medical Assistant) by the American Association of
Medical Assistants or RMA (Registered Medical Assistant) through
the American Medical Technologists within 6 months from hire date;
- Knowledge, Skills & Abilities
Ability to type 40 words per minute; basic computer skills;
excellent verbal /written communication and customer service
skills. Clinical competency as verified during the initial 90 day
orientation period and annually thereafter. Computer and Electronic
Medical Record skills and ability to function in a variable
- Primary Duties and Responsibilities
Adheres to the MedStar Health Urgent Care Code of Conduct and
its Compliance plan.
Closely monitors patient flow, wait times and patient comfort
levels in the reception area. Collaborates with back office
staff/intake in support of optimum patient flow.
Communicates availability of appropriate programs and services
to patients (examples:Star Pass Program, wait times,flu vaccine
availability); supports Marketing initiatives and may serve as an
extension of the Marketing team.
Completes all mandatory continuing education as established
including OSHA, CPR, infection control, billing, and safety.
Contributes to the achievement of established MedStar Health
Urgent Care goals and objectives and adheres topolicies,
procedures, quality standards, and safety standards. Complies with
governmental and accreditation regulations.
Exceeds patient expectation by greeting them, coming around the
reception desk to assist and communicating frequently regarding
Manages the financial aspects of the front office, including
credit card transactions, receipts, cash and checks; logs and
reconciles all patient monies in accordance with policy.
Manages the intake of patients into the practice, screens for
emergent conditions, registers, verifies insurance and explains
patient financialresponsibility to patients; collects copayment
prior to care.
Manages the patient discharge process which may include issuing
discharge paperwork, prescriptions, collecting patient monies;
inputs charges into the system.
Participates in multidisciplinary quality and service
improvement teams as appropriate. Participates in meetings, serves
on committees and represents the department and hospital/facility
in community outreach efforts as appropriate.
Sorts and distributes clinic mail.
Supports organizational initiatives related to new technology,
clinical programs and improving the patient experience; seeks
opportunities for improvement in all clinic administrative
processes and services.
Supports other members of the clinical team when patient
bottlenecks occur; may be asked to assist in bringing patients back
to triage and assuring optimal patient flow; manages variable and
unpredictable patient volume throughout the work day.
Takes personal responsibility for the neat appearance of the
front office, patient restrooms, exam rooms,and the reception area,
assuring each area represents MedStar Health Urgent Care in a
Takes phone calls in accordance with policy and service
expectations for those customers on the phone as well as those in
the clinic; disseminates messages appropriately .
- Performs other duties as assigned.
About MedStar Health
MedStar Health is dedicated to providing the highest quality
care for people in Maryland and the Washington, D.C., region, while
advancing the practice of medicine through education, innovation
and research. Our 30,000 associates and 5,400 affiliated physicians
work in a variety of settings across our health system, including
10 hospitals and more than 300 community-based locations, the
largest visiting nurse association in the region, and highly
respected institutes dedicated to research and innovation. As the
medical education and clinical partner of Georgetown University for
more than 20 years, MedStar is dedicated not only to teaching the
next generation of doctors, but also to the continuing education
and professional development of our whole team. MedStar Health
offers diverse opportunities for career advancement and personal
Keywords: MedStar Health, Silver Spring , Medical Assistant, Other , Silver Spring, Maryland
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