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Network Control Technician III

Company: Shift 4 Payments
Location: Silver Spring
Posted on: June 12, 2021

Job Description:

Overview

Shift4 Payments is the leader in secure payment processing solutions. The company's groundbreaking technologies help power the top software providers in numerous verticals, including hospitality, retail, F&B, e-commerce, lodging, gaming, and many more. Shift4's family of software brands includes Harbortouch, Restaurant Manager, POSitouch, and Future POS - with additional integrations to 300+ POS/PMS systems across every industry. With an expansive global footprint that includes eight offices across the U.S. and Europe and over 8,000 sales partners, the company securely processes more than a billion transactions annually for nearly 200,000 businesses, representing over $100 billion in payments each year. For additional information, visit www.shift4.com.

Responsibilities

The Network Control Technician I monitors our gateway networks, servers, and applications for problems. They analyze issues, perform troubleshooting and incident response, work with system, database, and network engineers to resolve, and they track problems through to resolution.

  • Monitor gateway environments and act as first responder during incidents
  • Taking inbound calls from internal departments as an internal escalation point
  • Making outbound calls to processors and card brands
  • Act as an escalation point to our Support and Integrations departments to insure consistent escalations to development or engineering teams
  • Participate in the weekly Change Control Request meetings and communicate internal/external notices as required
  • Updating knowledge base articles in Confluence

Qualifications

The following certificates are not required but are a plus

  • COMPTIA ITF+, A+, Networking+, Security+, or equivalent

Familiarity with the following tools and systems is helpful

  • Splunk
  • PowerShell scripting
  • SQL Query language
  • JMeter, Postman, or other API testing tools

Shift4 Payments is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.

Responsibilities The Network Control Technician I monitors our gateway networks, servers, and applications for problems. They analyze issues, perform troubleshooting and incident response, work with system, database, and network engineers to resolve, and they track problems through to resolution. - Monitor gateway environments and act as first responder during incidents - Taking inbound calls from internal departments as an internal escalation point - Making outbound calls to processors and card brands - Act as an escalation point to our Support and Integrations departments to insure consistent escalations to development or engineering teams - Participate in the weekly Change Control Request meetings and communicate internal/external notices as required - Updating knowledge base articles in Confluence

Keywords: Shift 4 Payments, Silver Spring , Network Control Technician III, Other , Silver Spring, Maryland

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