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Call Center - Inbound

Company: Corestaff
Location: Silver Spring
Posted on: November 18, 2021

Job Description:

Call Center - Inbound Job Overview Job Order:JO000123567 Date Posted:9/17/2021 Salary: Industry: Metro Area:Silver Spring, MD Start Date:10/11/2021 Call Center / Customer Service RepWORK FROM HOME Our client, Empower Retirement, is seeking entry-level customer service representatives within their Participant Services group starting on October 11th through mid-March. This position is ideal for candidates seeking a career within the financial services industry. Temp to possible hire. Remote position. Job Duties: Provide excellent service within our call center for our customers retirement savings accountsEducate and empower our customers without having to make cold calls or salesProvide solutions to assist customers with their accountsProcess contribution changes, withdrawals, loans, and communicate critical plan updates and changesProcess general account changes upon direction from customerPosition Requirements:A passion for providing quality customer serviceDesire to engage with customers over the phoneCapability to adapt communication style while servicing our diverse customer baseAttention to detail and ability to learn and apply financial industry processes, policies and proceduresAvailability to work a 40-hour work week, Monday through Friday 7:00 am 8 pm local time with possible daily Over Time. OT may be required.Must be able to train the first six weeks 9:30 am 6:00 pm ET or 9:30 am 6:00 pm PT.One year or more of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, banking or financial services) or an associates or bachelors degreeFluency in both English and Spanish a plusPay rate: $18.27 per hourPlease submit your MS Word resume with your job posting application.Internet and Connection Requirements: Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice qualityAssociates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality.Related terms: csr, 401K, mutual funds, pension services, investments, plan services, nla, pera, portfolio, finance degree, inbound, outbound, phones, receptionist, concierge, hospitality, entry-level

Keywords: Corestaff, Silver Spring , Call Center - Inbound, Other , Silver Spring, Maryland

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