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Patient Coordinator

Company: Sono Bello
Location: Silver Spring
Posted on: January 13, 2022

Job Description:

With 60+ locations nationwide, Sono Bello is the national leader in Laser Liposuction & Body Contouring. A career at Sono Bello means being part of a dynamic and high-energy work environment, where each one of our team members can make a difference. We love what we do, and it shows. At Sono Bello we believe everyone deserves to have their best body today and pursue their best life now.

The Patient Coordinator (PC) is the first person our patients see when they arrive, and their primary role is to ensure our patients have an exceptional experience with every single interaction at Sono Bello. It is a high-energy, fast-paced position that is best suited for an individual with a passion for the aesthetic industry that possesses a demonstrated ability to successfully juggle competing priorities in a dynamic environment.

The PC is also responsible for helping to facilitate the sales process/support our Sales Consultants, and therefore will possess strong interpersonal and communications skills. They assist in closing-out patient consultations to deliver a seamless customer service experience. This will include providing information and completion of consent forms, financial options, realistic expectations and related surgical and/or non-surgical procedures. Key information will be accurately entered into different systems as well as prepared for secure transfer to the local center. To accomplish this, the Patient Coordinator will complete various independent support tasks in the opening, closing and general office operations following established processes.

This position will be based primarily at our Silver Spring, MD location; however, will be called to assist other locations within the region as needed. The travel expectation is about 30%.

Essential Duties and Responsibilities include but are not limited to the following:

  • Ensuring exceptional customer service is given to everyone that visits the consultation office.
  • Assist in the daily opening and closing of the facility.
  • Greet all patients, introduce them to the office, verifying appointment, and provide exceptional customer service
  • Check out patients and as applicable, schedule next appointment and provide appointment card to the customer, ensuring that information is accurately recorded in the appropriate systems.
  • Enter payments and log all payments received throughout the day with proper documentation.
  • Verify all invoices are accurate.
  • Following established process, accurately complete bank deposit information, make deposits and maintain appropriate records.
  • As needed work collectively with Patient Care Consultant and Practice Manager in identifying champion patients who are willing to tell their transformational/endorsing stories online.
  • Assist PCC in responding to patient phone calls, questions, and concerns pre and post-operatively, as needed.
  • May assist the PCC with patient consultations.
  • May assist PCC in facilitation of cross-selling additional services and/or upsell, which may include the creation or preparing of quote sheets and consent forms necessary.
  • Act as patient liaison throughout entire patient experience while providing excellent customer service.
  • Other duties as assigned.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Requires using the telephone and computer while communicating with internal and external customers and vendors. While performing the duties of this job, the employee is regularly required to use hands or fingers to handle or feel; and talk or hear. Specific vision abilities required by this job include close vision. Employee will sit for several hours each day but will also need mobility and ability to stand and walk for periods of time. Employee may need to lift up to 10 pounds.

    Requirements
    • Ability to travel within the region as needed.
    • High School Diploma or general education degree (GED); with preference given to those with an AA or undergraduate degree.
    • 2 year's or work experience in customer facing roles that include general clerical functions, with preference given to roles that include sales.
    • 1 year of experience working in a semi-independent or low supervision environment.

      Benefits

      At Sono Bello we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training.

Keywords: Sono Bello, Silver Spring , Patient Coordinator, Other , Silver Spring, Maryland

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