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Inbound Call Center Representative - Work from Hom

Company: Sterling College
Location: Hyattsville
Posted on: May 15, 2022

Job Description:

Job DescriptionWe are looking for an Inbound Call Center Representative is a remote, work from home role, that is responsible for enhancing customer relationships by answering, supporting, and providing resolutions related to care, services and subscription issues to meet each customer's unique needs. Inbound Call Center Representatives will interact directly with customers to resolve issues while partnering or transferring customers only when they are unable to solve an issue. Inbound Call Center Representatives will provide exceptional call interactions with customers in all situations to ensure the best possible experience and enhancing our brand loyalty. They must demonstrate effective relationship building skills, polished communication, and commitment to improving the customer experience as tracked by NPS (Net Promoter Score). Qualifications:

  • Curious about technology
  • 1 year of Customer Service
  • Motivated to find solutions for customers by building relationships
  • Work environment free of noise and distractions, while maintaining an exceptional quality of customer interaction
  • Internet connection available through hard-wired Ethernet cable
  • Available to work all shifts including nights and weekends
  • Proficient communication skills
  • Experience with Microsoft Office
  • Ability to guide others through troubleshooting
  • Punctual and dependable Responsibilities:
    • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
    • Manage large amounts of inbound and outbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
    • Seize opportunities to upsell products when they arise
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep records of all conversations in our call center database in a comprehensible way
    • Frequently attend educational seminars to improve knowledge and performance level
    • Meet personal/team qualitative and quantitative targets Benefits:
      • The best possible health, dental, and vision care for you and your family
      • Life insurance
      • 401(k) 6% employer match
      • 10 days paid leave
      • Flexible work schedule

Keywords: Sterling College, Silver Spring , Inbound Call Center Representative - Work from Hom, Other , Hyattsville, Maryland

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