Network Associate
Company: Dataprise
Location: Silver Spring
Posted on: June 18, 2022
Job Description:
About the role: Network Associates at Dataprise act as an
integral role to our success and are at the true core of our
service offerings. You will get the opportunity to provide face to
face support to clients and work on a large variety of technical
issues, which will keep you on your toes and expose you to learning
the latest and greatest technologies all day every day.NOTE: this
position requires going onsite to Dataprise customer office
locations and due to the nature of work, full vaccination for
COVID-19 is required.Why Dataprise?
- An employee-focused organization with a casual work environment
including fun virtual and in-person events.
- Exponential growth opportunity through continuous learning, job
shadow programs, career mentors, annual training allotments, and
LinkedIn Learning licenses for all employees.
- Comprehensive Wellness Program including gym membership
discounts/subsidies, and Wellness Rewards opportunities.
- A commitment to Diversity, Equity, and Inclusion (DEI) through
a multi-faceted DEI Program.
- A focus on work/life balance including telecommute options, 10
paid holidays and 3-4 weeks of PTO.
- Competitive pay and a comprehensive benefits package including
top-quality medical, dental, and vision coverage for you and your
family + FREE telemedicine benefits, company-paid Employee
Assistance Program (EAP), and 401(k) with company match.
- Cell phone reimbursements.
- An opportunity to grow, be challenged, have fun, and learn from
some of the most talented technology professionals out there. What
You'll Do:
- Take ownership of customer incidents by providing onsite,
telephone, and email support to Dataprise clients.
- Troubleshoot and resolve various technical issues related to
computer hardware and software problems.
- Configure and troubleshoot issues related to the following
technologies (and many more): Windows Server, DNS, DHCP, VPN
Clients, Group Policy, Folder Permissions, Firewalls, VMWare
servers, Printers on Terminal/Citrix servers, Printer Servers,
Office 365, Mac's, workstation and network connectivity issues,
Exchange Server, and Microsoft Office Applications.
- Collaborate with a great team to identify solutions to customer
support requests and escalate to more senior team members or
external resources as needed.
- Learn a ton, be faced with new challenges every day, and gain
exposure to cutting-edge technologies while working with
VIP/C-Level executives. What Skills & Experience You'll Need:
- A few years of related experience, ideally working face to face
with external clients in the Managed Services or IT Services
industry.
- Strong technical aptitude and hands-on experience with the
following technologies: Windows Server, Exchange Server, Active
Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft
Office Application and Microsoft Office. It would also be helpful
to have Citrix, Macs, and Small Business Server experience.
- Stellar communication and the ability to speak clearly and
explain just about anything to anyone over the phone and/or in
writing.
- A true passion and drive for creating an unmatched customer
service experience.
- The ability to deliver excellence independently and as a team
and excel in a fast-paced environment.
- A strong desire to learn and focus to ensure we are helping our
clients win with IT.
- The availability to work flexible hours and onsite at customer
locations.
- A Bachelor's Degree in a related field.
- Industry certifications such as A+, Network+, MTA, MCSA,
CCENTDataprise Diversity Commitment: At Dataprise, we celebrate
what makes us unique: our people. We believe in fostering a diverse
and inclusive work environment that seeks and embraces thoughts and
ideas from all different backgrounds. We welcome everyone and are
committed to providing equal employment opportunity regardless of
race, gender, religion, ethnicity, disability, national origin or
sexual orientation. We are #DataprisePROUD!Dataprise is an Equal
Opportunity Employer.
Keywords: Dataprise, Silver Spring , Network Associate, Other , Silver Spring, Maryland
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