Quality Coordinator-1

Company: Medical Transportation Management
Location: Hyattsville
Posted on: November 21, 2022

Job Description:

MTM is growing and looking for a Quality Coordinator. This position is an in-office position located in our Hyattsville, Maryland location.What Will Your Job Look Like?The Quality Coordinator is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and proceduresWhat You'll Do:Document, review, investigate, and follow up on all Metro Access complaintsEnter complaints submitted via phone, fax, mail, email, or voice mail in applicable data trackingsystemsFollow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as neededTriage issues, complaints, unusual trip circumstances, and determine appropriate actionDocument all educations and actions taken in response to complaintsNotify Complainant of resolution and their appeal rights as necessary -Report all uncorrected or reoccurring service deficiencies to MTM Leadership -What You'll need:High school diploma or G.E.D. equivalentMinimum 1+ years customer service experienceTyping skills of 30 wpmMay require local and overnight travelEven better if you have:Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesyMust be able to communicate with others and comprehend instructionsMust be able to demonstrate strong customer service skillsKnowledge and ability to learn Microsoft Outlook, Word, Excel and TrapezeWhat's in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchFlexible SchedulingPaid Time Off and Holiday PayMaternity/Paternity LeaveBirthday HolidayCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramMilestone Anniversary One Month SabbaticalLeadership Mentoring OpportunitiesSalary Range:Salary: $19.50 per hourThis information reflects the salary pay for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.#MTM

Keywords: Medical Transportation Management, Silver Spring , Quality Coordinator-1, Other , Hyattsville, Maryland