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Resident Services Coordinator

Company: Fairfield Residential
Location: Silver Spring
Posted on: June 15, 2019

Job Description:

Plans, organizes, promotes, attends and executes resident events for the property. Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups. Oversees social media sites; monitors and promotes community online reputation. Actively markets the property, creating and implementing an outreach marketing plan. Creates and distributes community newsletters. Receives packages and notifies residents of delivery. Receives and distributes mail. Sends resident birthday cards and thank you cards. Attends to the ongoing customer service needs of each resident throughout their residency. Contributes ideas to increase property interest and traffic. Field and successfully satisfy resident complaints with the help of management. Welcomes new residents, assessing move in experience. Greets visitors, answers phones, assists prospects and accepts and inputs work orders, as needed. Accepts rents and provide receipts, as necessary. Restocks supplies in office, clubhouse and/or business center, as needed. Coordinates clubhouse rentals. Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies. Assists with resident retention through community events. Participates in company required training by established deadline. Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws. Any other duties or responsibilities that may be assigned. Requirements: Minimum of one year experience in a customer service, sales, hospitality or retail position. Experience using Microsoft Outlook, Word, and Excel Ability to read, write, understand, and communicate in English. Intermediate knowledge of Microsoft Outlook, Word and Excel. Strong typing skills. Superior customer service skills including the ability to manage difficult customers and/or situations. Professional verbal and written communication skills. Strong attention to detail, organizational, time-management and problem solving skills. Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis. Ability to work a flexible schedule to include weekends, evenings and holidays

Keywords: Fairfield Residential, Silver Spring , Resident Services Coordinator, Other , Silver Spring, Maryland

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