SilverSpringRecruiter Since 2001
the smart solution for Silver Spring jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Silver Spring
Posted on: July 13, 2019

Job Description:

Work at Home Bilingual Customer Retention Expert (English / Spanish) This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLKRYSTAL45 when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Silver Spring , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Silver Spring, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Sr. Service Delivery Specialist with Security Clearance
Description: M9 Solutions is currently seeking a Sr. Service Delivery Specialist to support the CDM Program on a long-term contract. The program is managed within the DHS Cybersecurity and Infrastructure Security (more...)
Company: M9 Solutions
Location: Chantilly
Posted on: 07/18/2019

We Train New Truck Drivers!
Description: We Train, We Hire - Guaranteed br At C.R. England, we train new drivers and hire experienced drivers. We are seeking truck drivers that have a safe
Company: C.R. England
Location: Leesburg
Posted on: 07/18/2019

Material Shop Expert- Plastics - 30150 with Security Clearance
Description: Responsibilities/Qualification This position supports an intelligence community customer storage site with a staff of between 20 - 30 made up of both government employees and contractors. The site receives (more...)
Company: MacAulay-Brown Inc.
Location: Chantilly
Posted on: 07/18/2019


Porter
Description: Mercedes-Benz of Chantilly, a Penske Automotive Group dealership, is looking for motivated and hard-working Valets to join our team and deliver extraordinary customer experiences. br br JOIN OUR TEAM (more...)
Company: Penske Automotive Group
Location: Chantilly
Posted on: 07/18/2019

Become a Truck Driver! We Train, We Hire - Guaranteed
Description: No CDL No Problem br We Train, We Hire, We Pay. br You can get your CDL in just 21-days At C.R. England, we offer zero out-of-pocket CDL training at our
Company: C.R. England
Location: Leesburg
Posted on: 07/18/2019

Recent Grad CDL-A Truck Driver - Earn More!
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with
Company: C.R. England
Location: Leesburg
Posted on: 07/18/2019

Entry-Level Truck Drivers - Great Pay! - Leesburg
Description: Recent CDL-A Grads: Don't have enough experience to get the truck driving job you want No worries, come join us You will spend 165 hours behind the wheel with
Company: C.R. England
Location: Leesburg
Posted on: 07/18/2019

CDL Training School! We Train, We Hire - Guaranteed - Leesburg
Description: No CDL No Problem br We Train, We Hire, We Pay. br You can get your CDL in just 21-days At C.R. England, we offer zero out-of-pocket CDL training at our
Company: C.R. England
Location: Leesburg
Posted on: 07/18/2019

Entry-Level CDL-A Truck Drivers - Paid Training - Guaranteed Job Placement! - Chantilly
Description: We Train, We Hire - Guaranteed br At C.R. England, we train new drivers and hire experienced drivers. We are seeking truck drivers that have a safe
Company: C.R. England
Location: Chantilly
Posted on: 07/18/2019

VIRTUAL ASSISTANTS
Description: All virtual assistants get to work from the comfort of their own home. Virtual Assistants are full time employees that work from 9AM 6PM each weekday. Starting base pay is 11/hr with opportunities for (more...)
Company: Mommy Jobs Online
Location: Chantilly
Posted on: 07/18/2019

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Silver Spring RSS job feeds