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IT Support Specialist

Company: Addison Professional Financial Search LLC
Location: Silver Spring
Posted on: July 15, 2019

Job Description:

Key Responsibilities(IND 001-002) Provide white-glove service to Discovery Education colleagues This includes teaching how to use new tools Testing new tools and features Working with our vendors to ensure a great experience for everyone Administration of IT systems Macs and PC's (Windows 10, Mojave) Hardware and troubleshooting iOS and Android Including ordering devices and troubleshooting Office 365 RingCentral Slack Printers (sorry, everyone has to print sometimes) Other cool tools we'll find Some Windows Server and Azure is used and we'll train the right candidate Video Conferencing Assistance Zoom or RingCentral Experience Required Learn every day You probably break stuff every day, just to find out how to fix it Who You Are Experience in supporting OS X and Windows based systems (3 years plus) Experience with scripting is a big differentiator You have installed computers from scratch countless times and love it Experienced at troubleshooting client-side networking issues (1 year) You have a basic understanding of Linux, and probably have a favorite distro You have experience troubleshooting hardware (3 years plus) Have you built your own computer? You have experience working remotely with users of varied technical experience (-1 year) You've used the Office 365 Admin Portal daily and are familiar with GSuite You're ready to triage and escalate incoming tickets, helping us find ways to make the same issues never happen again You'll help us build documentation Strong Outlook Client knowledge (1 year plus) There is no email issue you can't get to root cause on You have installed Linux, and probably have a favorite distro Top-Notch communication skills - both written and verbal Your colleagues love working with you and you love to help them Requirements You are able to support remote colleagues and willing to travel up to 25% Will likely be much less but we will have changing needs. Associates Degree or equivalent work experience Must be eligible to work in the United States

Keywords: Addison Professional Financial Search LLC, Silver Spring , IT Support Specialist, Other , Silver Spring, Maryland

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