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Field Inspector

Company: Mars Restoration
Location: Silver Spring
Posted on: October 12, 2019

Job Description:

Field Inspector positions are available in the Clinton and surrounding residential areas. We're always searching for experienced claim handlers with the capability of accessing and inspecting steep/high roofs. While we encourage future team members to possess a strong team-first customer service attitude, humility is the most valuable asset to your success.This is a great opportunity for ex-adjusters or those with roofing sales or building experience. Sharp, motivated candidates earn excellent income in this position. The claim volume and opportunity has never been greater than it is now so if you've been thinking about a change this may be a great fit.Inspectors assist Outside or Inside Insurance Adjusters. Must be able to climb every roof and possess a reliable truck, laptop, and smartphone. Travel is part of the job on a rotation as we respond to storm claims seasonally. The frequency of travel depends on your home territory. Major catastrophic events (Hurricanes, tornadoes, etc.) are a must for travel as these are the opportunities to significantly increase your normal income.Most of our inspectors come from professional backgrounds related to construction, service or sales. Basic sales and math skills are a plus, however, excellent customer service skills and the ability to walk a roof is more important. HAAG Certification is needed within the first year.Essential Job FunctionsPhysically inspecting the property, loss, and/or damagesInterview insureds, claimants and witnessesRequest and obtain necessary information from third partiesCreate damage/loss reportNegotiate with contractors, other adjusters or customer representativesMaintain an accurate follow up systemCustomer service focusedEducate the customer on the claim handling processProvide clear and accurate expectations and next stepsCreate and send professional quality correspondence specific to the claim issuesProvide status updates to the customerQuickly and accurately respond to customer questions and concernsProvide regular status updates and respond timely to requestsMaintain MARS restoration reputation and integrity by complying with federal and state regulations, company service standards, core values, and established processes and guidelinesMaintain professional and technical knowledge through continuing educationParticipate in special projects or perform other duties as requestedMany of the appointments with clients occur on the weekends or after normal business hoursMust be flexible and open to working more than 40 hours a weekAttend training and other meetings as required (locations may vary)May be required to oversee independent adjusters handling claims outside of assigned territory and phone scope fast track losses based on department need.Work Environment And Physical RequirementsFast paced, field environment with frequent face-to-face interactionTypically inspect 2 - 3 losses per day requiring car travel between locationsAble to lift a minimum of 50 lbsAble to traverse ladders, roofs and damaged propertyMust live in or around posted CityRequired QualificationsValid driver license (driving record will be verified)Strong computer skills, including Microsoft OfficeStrong customer service skillsAble to demonstrate empathy and compassion for our customersExcellent business writing skillsAbility to articulate decisions, technical knowledge and policies to customers and other partiesIndependent decision making, negotiating and problem solving skillsAbility to multi-taskExcellent time management and organization skillsMust be able to obtain and maintain required state licensesWork remotely with minimal supervisionEducation RequirementsCollege degree or equivalent experience?Preferred QualificationsPrior claims, property, or field experience is preferred, but not required. A training schedule will be tailored based on the applicants experience level.Mars Restoration is a full service general contractor specializing in disaster restoration. As a growing company we continue to have opportunity for growth to those who dedicate themselves to the work they perform.

Keywords: Mars Restoration, Silver Spring , Field Inspector, Other , Silver Spring, Maryland

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