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Service Advisor

Company: Koons of Silver Spring
Location: Silver Spring
Posted on: November 7, 2019

Job Description:

Koons Ford Lincoln Mazda of Silver Spring believes our success and continued growth is attributed to our employees. Family-owned and operated for over 50 years, we have continued to grow while holding true to our values of professionalism, honesty, and integrity.

At Koons Ford Lincoln Mazda, you can expect to work on a team of ambitious, sharp, and energetic individuals. Our team is collaborative and encourages success amongst each of our members.

SUMMARY

If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We are looking for a service manager to join our team. We provide an excellent working environment, temperature-controlled shop, weekly lunches, and a 5-day work week. Come be part of a team determined to be the best in--MD. --

WHAT WE OFFER:

* Health, dental
* Health/wellness programs
* 401K
* Paid time off
* Annual company outings
* Annual off-site holiday parties
* Community involvement opportunities
* Monthly employee lunches
--

RESPONSIBILITIES:

* Greet customers promptly
* Obtain customer and vehicle information
* Clearly report all vehicle symptoms as described by the customer
* Determine and recommend needed maintenance base on age, mileage and history of vehicle
* Prepare a complete and accurate estimate of cost for labor and parts
* Establish follow up time
* Monitor the progress of each vehicle throughout the day, and updating customers frequently
* Verify that the final invoice reconciles with the work performed on the repair order
* Explain all completed work and charges to customers
REQUIREMENTS:

* Proven record of achieving exceptional Customer Satisfaction
* Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
* Above average energy level
* A desire for a long term career with a growing organization
* Personal and professional integrity

Keywords: Koons of Silver Spring, Silver Spring , Service Advisor, Other , Silver Spring, Maryland

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