Company: Balfour Beatty Investments
Location: Silver Spring
Posted on: November 12, 2019
About the role
Balfour Beatty Communities is committed to delivering exceptional
living experiences. The Resident Specialist is integral to meeting
this objective, with responsibility for a wide variety of property
marketing, sales and customer service activities. First impressions
about our communities often start with our Resident Specialists the
community ambassadors creating buzz and excitement about the
property and the exceptional living experience we deliver. In this
sales role you will be working with prospects and applicants to
help them find the very best home for their unique needs and
guiding them through the application, leasing and move-in
processes. If you are comfortable working in a fast-paced,
sales-driven environment and have top-notch communications and a
passion for customer service, we want to hear from you!
What you'll be doing
* Working with prospective residents to identify their needs and
help them find the perfect home.
* Screening and approving qualified applicants in accordance with
company policy, Fair Housing regulations and local laws; preparing
leases and associated move-in documentation.
* Monitoring and managing the prospective resident waitlist.
* Inspecting the property on a regular basis to identify any
deficiencies or issues that need to be addressed.
* Preparing property for daily showings, including opening/closing
model units and amenities.
* Conducting pre-move-in home inspections to ensure units are ready
for occupancy, as well as move-out inspections.
* Managing the new resident move-in process to ensure a smooth
transition into the community.
* Delivering the highest level of resident satisfaction through
responsive, consistent, positive and professional interactions.
* Performing general administrative tasks such as software data
entry, filing, typing, and answering phones.
* Answering phones and assisting with resident needs and
* Attending and assisting with resident events and activities as
Who we're looking for
Qualified candidates will have a high school diploma, experience
working in an administrative/office environment and a positive,
customer service orientation. Preference will be given to
candidates with residential leasing experience, particularly in
military housing. Candidates should have a basic understanding of
Microsoft Office; experience with Yardi software is a plus.
Possession of a valid, state-issued driver s license and safe
driving record is also required.
Why work for us
Grow. Succeed. Lead. Join the team delivering the best in
residential real estate.
When you join Balfour Beatty Communities you join a growing company
at the forefront of the exciting, fast-paced residential real
estate industry. With an extensive portfolio of property locations
throughout the United States as well as Regional Operating Centers
and a large-scale corporate team, you ll find ample opportunity and
a variety of career paths here.
Our mission is clear: we deliver the quality communities people are
proud to call home. We create exceptional living experiences by
managing our communities with a relentless commitment to customer
service. We believe we can only be successful if we always put
people first, do the right thing, and deliver on our promises. This
shared commitment guides our employees, provides a clear framework
for making the right decisions and forms the foundation for our
We are committed to the professional and technical development of
every Balfour Beatty Communities employee. We deliver on this
commitment by fostering a culture of learning and growth that
provides a variety of development opportunities for our employees,
including online, classroom and on-the-job programs.
Balfour Beatty Communities is all about delivering exceptional
living and that starts with our employees. We offer a comprehensive
benefits package that includes a variety of health care options,
retirement benefits, paid time off and many more services and
programs aimed at ensuring total employee wellbeing.
Balfour Beatty Communities is a diversified real estate services
company delivering acquisition, management and renovation services
in the multifamily, student and military housing sectors. An
innovative leader in the industry for more than 20 years, our
residential portfolio currently consists of more than 50,000 units
and $6 billion in real estate assets under management. Since our
inception we have developed or renovated more than 31,000 units
with a total value approaching $4 billion.
Our reputation is built on the hallmarks our clients, partners and
residents have come to rely on: deep industry expertise,
industry-leading practices, consistent results and an unwavering
commitment to exceptional customer service.
Balfour Beatty Communities is part of Balfour Beatty Investments
and Balfour Beatty, plc, an international group that finances,
develops, builds and maintains infrastructure assets.
Accessibility: If you need an accommodation as part of the
employment process, please contact Human Resources at:
Equal Opportunity Employer, including people with disabilities and
If you want to view the "EEO is the Law" poster, please choose your
language: English Spanish Arabic - Chinese
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choose your language: English Spanish Chinese
If you want to view the "Pay Transparency" policy statement, please
click the link: English
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Keywords: Balfour Beatty Investments, Silver Spring , Resident Specialist, Other , Silver Spring, Maryland
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