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Hydrologic Systems Support Analyst

Company: Riverside Technology, inc.
Location: Silver Spring
Posted on: December 4, 2019

Job Description:

Riverside Technology, inc. (Riverside), a leading international engineering and consulting firm providing scientific analysis, scientific applications development, systems engineering and GIS services to Federal agencies, international clients and state governments, is seeking a Help Desk Analyst for the National Weather Service (NWS) Office of Water Prediction in Silver Spring, Maryland, USA. The Position The Help Desk Analyst will be working with the Community Hydrologic Prediction System (CHPS) at the NWS s (13) River Forecast Centers (RFCs) to perform the flood and water resources modeling and forecasting services of the NWS. Responsibilities include: Provide specialized help-desk technical support whereby operational problems, issues, and questions are presented for resolution. Support will be provided in the form of problem tracking, problem analysis, and ultimately problem resolution for CHPS issues (a.k.a. tickets or cases ) reported by the RFCs. This support can be provided by action taken on an RFC computer system, direct communication to RFC staff, or advice and instructions which address the reported problem. Communication may include direct phone conversations, e-mail, or software documentation. The help-desk problem resolution typically involves relatively specific issues reported with CHPS which often require prompt attention.s Provide technical support for NWS projects associated with CHPS. This can include projects related to the CHPS software system environment, the CHPS hardware configuration, or the hydrometeorologic functions embodied within CHPS. The project support typically involves more general needs of the CHPS operations, and generally do not require immediate attention. These project outcomes result in more stable, more efficient operation of CHPS at RFCs. Provide technical guidance (written and verbal), training, and coordination of operational functions in a pro-active manner, including monitoring and preventative maintenance of systems executing the CHPS software suite. Collectively, these activities result in a support enterprise that promotes a high level of competence for operational readiness, competence, and awareness among RFC users of CHPS. Provide services to the NWS Hydrology Program in the form of technical support and guidance to address issues and needs related to the RFC CHPS operational suite of applications, databases, and functions. Support is required on issues that have a range of priority levels. The most urgent priority involves issues that require emergency, immediate attention, while other issues may require next-day, next-week, or only long-term resolution.

Keywords: Riverside Technology, inc., Silver Spring , Hydrologic Systems Support Analyst, Professions , Silver Spring, Maryland

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