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Dispatcher

Company: PDS Tech, Inc.
Location: Silver Spring
Posted on: November 12, 2021

Job Description:

PDS Tech, Inc. is seeking a Dispatcher in Silver Spring, MD. -As a PDS Tech employee, you will be on assignment at Honeywell.Job Summary: -

  • You will respond to inbound customer and staff calls and emails regarding service or emergency conditions, repairs and preventive maintenance.
  • You will assist other customer service associates with administrative duties.
  • You will communicate with site leadership, functional support, agency and tenants to resolve customer issues.
  • You will support computer maintenance management system (CMMS) data entry, monitor ticket status for compliance with the service level agreement and resolve discrepancies. Key Responsibilities:
    • Help Honeywell be the customer's top choice by delivering excellent customer care
    • Build up your business acumen while learning to address customer needs
    • Be part of the team that is solving complex problems for the customer
    • Accurate, complete and timely entry of data into the Maximo Preventative Maintenance Module
    • Accurate, complete and timely entry into the Maximo Work Order Module
    • Generate reports or export data from CMMS
    • Other duties as assigned You Must Have: -
      • High School Diploma, or GED
      • Required to pass the HSPD-12 background check (will require finger printing)
      • 1 year of direct customer facing dispatching experience
      • Two (2) or more years of Computer software applications experience
      • Two (2) or more years of Office experience and data entry
      • Type 60-80 WPM
      • Must be fluent in English
      • Must have a valid driver's license and ability to report to work onsite daily Monday through Friday
      • Must comply with Federal Vaccination Mandate We Value: -
        • A commitment to discovering ways to improve service
        • Proficient in Microsoft Office Suite, i.e., Excel, Word, Power Point, and Outlook
        • Excellent written and verbal communications skills
        • Strong organizational and planning skills
        • Must have attention to detail, strong analytical thinking, and problem-solving skills. Possess the versatility, flexibility, and a willingness to work with constantly changing priorities
        • Excellent communication and problem-solving skills, including the ability to maintain composure under stress, offering solutions to resolve issues
        • Ability to interact professionally with a diverse group of individuals, including executives, managers, and subject matter experts
        • Excellent organizational skills and ability to manage time effectively to meet deadlines
        • Ability to work independently and as a member of various teamsPDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
          • Health insurance
          • Paid holidays
          • Weekly payroll
          • Immediate 401(k) eligibility
          • Completion Bonuses
          • Training
          • Please note availability of benefits may vary by position PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit $$$ PDS pays for referrals! $$$

Keywords: PDS Tech, Inc., Silver Spring , Dispatcher, Professions , Silver Spring, Maryland

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