Deskside Support Technician
Company: ECS Federal, LLC
Location: Silver Spring
Posted on: June 25, 2022
|
|
Job Description:
ECS is seeking a Deskside Support Technician to work in our
White Oak MD - Silver Spring, MD office. Please Note: This position
is contingent upon contract award.
Job Description:
Deskside Technicians install, connect, configure, upgrade,
troubleshoot, diagnose, and repair desktop/laptop system hardware
and software, mobile devices, and peripherals (printers, scanners,
etc.). Hardware upgrades include, but are not limited to, adding
memory, hard drives, removable storage media, DVD-ROMs, network
interface cards, etc. Software support includes upgrade or
reinstalling operating systems, application software, utility
software, and FDA procured/developed standard system software.
Technicians perform mobile device and PC refreshes, assist with
COOP exercises and events, and provide support for virus/malware,
warranty parts and repairs, data recovery, and system
administration support. Technicians document all reported problems
and issues and follow standard operating procedures.
Deskside technicians provide support and incident resolution for
off-site computers through remote desktop connection and/or travel
to off-site locations as needed and authorized.
Deskside Technicians follow existing Standard Operating Procedures
(SOPs) and enter or receive tickets for customer support and ensure
proper closeout of tickets once resolution has been confirmed. They
provide incident resolution, and troubleshooting assistance for
Government owned, off-site computers. These services are provided
through remote access.
Deskside Technicians provide on-site Deskside Support at multiple
locations in the College Park, MD, Silver Spring, MD and Rockville,
MD areas, Monday through Friday, for an 8-hour shift during the
hours of 6:00 am 6:00 pm local time as well as when the Governments
local operating status has been indicated as Closed by the Office
of Personnel Management i.e., snow days or other emergency
situations. On-call services are required between 6:01 pm 5:59 am
local time Monday through Friday, weekends, and Federal
Holidays.
Required Skills:
Two years of college level or vocational coursework in computer
science or a closely related field
Comp TIA A+ certification
Must be able to obtain Public Trust clearance
Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook)
certification. (Candidates who do not already have MOS
certification must commit to being fully certified within 30 days
of hire.)
1 year of Tier 1 or Tier 2 experience PLUS completion of two years
of college level or vocational coursework in computer science or a
closely related field
Possess excellent customer service skills
Detail oriented and possess excellent organizational skills
Excellent writing and communication skills
Excellent at IT support problem solving skills and have a broad
understanding of relationships between hardware and software
applications as necessary.
Proven knowledge of basic PC troubleshooting of Windows 7, Windows
10, Microsoft Office applications, iPhone and Android devices and
local and/or network printers
Ability to follow through on multiple issues in a fast-paced
environment with dynamic priorities
ServiceNow training or experience
ECS is an equal opportunity employer and does not discriminate or
allow discrimination on the basis of race, color, religion, gender,
age, national origin, citizenship, disability, veteran status or
any other classification protected by federal, state, or local law.
ECS promotes affirmative action for minorities, women, disabled
persons, and veterans.
ECS is a leading mid-sized provider of technology services to the
United States Federal Government. We are focused on people, values
and purpose. Every day, our 3000+ employees focus on providing
their technical talent to support the Federal Agencies and
Departments of the US Government to serve, protect and defend the
American People.
Keywords: ECS Federal, LLC, Silver Spring , Deskside Support Technician, Professions , Silver Spring, Maryland
Click
here to apply!
|