Business Solutions Analyst - Recognition & Incentives
Company: Summit Group LLC
Location: Silver Spring
Posted on: March 19, 2023
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Job Description:
For over 50 years, Summit Group has been helping companies "Live
their Brand" through a multitude of solutions that include branded
merchandise, reward & recognition technology and programs,
eCommerce platforms and creative communication campaigns-all
designed to impact employees, channel partners and clients. We
pride ourselves in "Relentlessly Hunting for the Wow" for our teams
and our clients. We believe that serving our clients starts
internally with happy teams who feel appreciated and "Win as a
Team". The Business Solutions Analyst is a role critical in the
efficient, effective delivery of technical solutions for clients of
Summit's Recognition & Incentives team. The Business Solutions
Analyst will have a strong understanding of Summit's technical
platform and be able to translate client needs into clear, concise
technical requirements that enable seamless project plans, clearly
communicated deliverables and on time, on budget program launches.
PRIMARY RESPONSIBILITIES: Serve as the conduit between the customer
community (internal and external customers) and the software
development team through which requirements flow.Be the liaison
between the client, program management team, IT team and sales
team.Work in conjunction with clients, sales leadership, and
program management to ensure that layout, content, and
functionality for the client site is clearly defined and within
scope of realistic system solutions.Translate business needs into
functional and non-functional requirements for the IT organization
and manages changes to such requirements. Collaborate with
developers and Subject Matter Experts to establish the technical
vision and analyze usability.Critically evaluate information
gathered from multiple sources, reconcile conflicts, break down
information into details, and distinguish user requests from the
underlying true needs. Create client site requirements for client
review and approval. Develop a strong working knowledge of Summit's
recognition platform with the intention of being able to solve
client needs by using the various tools that are native to the
platform.Work collaboratively and in tandem with the Solution
Manager to ensure that client SOW's are meticulously executed on
time and on budget.Manage third-party relationship with platform
partner developing a sound working knowledge of the technology, use
cases, and new feature releases in order to ensure that Summit is
working proactively to maintain a strong working knowledge of the
tools available to promote client growth.Regularly consult with
clients, program managers and IT to manage technical change orders,
identify and solve issues and suggest improvements.Create and
maintain process workflows and business documentation to increase
proficiency.Contribute to instructions or quick-use documents to
guide end-users as needed.Drive process improvements to determine
best practices.What does it take to be a successful Business
Solutions Analyst? Communication SkillsClient-focusedRelationship
Building Influencing Others Enterprise-wide Knowledge Independent
Action Problem-solving AbilityTechnical Expertise KNOWLEDGE &
EXPERIENCE PREFERRED: A Bachelor's Degree in an appropriate field
of study or equivalent business experience is required.Proficient
with Microsoft Office Suite. Ability to learn and work on multiple
technologies. Experience working to deliver technical solutions to
clients is a plus. Experience in fields of Recognition & Incentives
is preferred.We believe in building Better Lives for our associates
and offering excellent benefits and perks, to include:Comprehensive
healthcare coverageFlexible PTO Program (vacations are
encouraged!)Paid time off to "give back" to the community401K
retirement account to include an employer matchSummit Wellness
Program, to include unlimited access to a Wellness CoachContinuing
education reimbursementCulture means everything to us. Working at
Summit will give you the opportunity to be around the best team
members who are serious about family, values, and success.
Together, the Summit family works hard to make our vision come
alive, constantly finding ways to Build Stronger Brands to Create
Richer Lives and a Better World.Consider being a part of this
exciting journey and join our dynamic, growing team today!
PI208305110
Keywords: Summit Group LLC, Silver Spring , Business Solutions Analyst - Recognition & Incentives, Professions , Silver Spring, Maryland
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