Dispatcher

Company: Transdev
Location: Hyattsville
Posted on: May 23, 2023

Job Description:

Now Hiring!Dispatcher in Hyattsville, MD$18.82 Hourly -Transdev Services, Inc. is hiring a Dispatcher at its facility in Hyattsville, MD to schedule and dispatch operators and drivers and to service vehicles that carry passengers. - The ideal candidate will keep records, logs, and schedules of the calls that they receive, monitor and control the actions that they take and maintain information on each call in order to prepare a detailed report on all activities occurring during their shifts. -Come join the largest private-sector operator of public transportation in North America - one that cares about its employees, passengers, and their communities.Why Work for Us?

• $18.82 hourly!
• Paid health benefits!
• Paid time off!
• Holiday pay!
• 401(k)!
• Annual increases based on performance!
• Tuition reimbursement!
• Career advancement opportunities!
• Being appreciated as a valuable member of a great team! -
• Assigns transportation services and maintains check out logs.
• Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
• Maintains attendance log for operators and other appropriate staff.
• Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
• Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
• Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
• Maintains scheduling and performance data in the event of real-time operations.
• Documents accurately and appropriately daily events related to service.
• Communicates effectively with operations staff regarding scheduling or passenger issues.
• Other duties as assigned to ensure the efficient operation of the department.
• High school diploma or equivalent.
• 1-2 years previous dispatch and/or customer service experience.
• Must be able to work flexible hours or shifts.
• Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
• Excellent communication skills both verbal and written a must.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills a must.
• General knowledge of Windows-based computer operating system and Microsoft office package.
• Must be able to work as a member of the team.
• Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
• Ability to adapt and remain flexible in a fast paced environment.
• Able to use multi-line phone system and handle multiple tasks concurrently.PHYSICAL DEMANDS: -The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. - Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. -
  • 100% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
  • Ability to sit for up to three hours; walk for short distances; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 15 lbs. with assistance; ability to bend, stoop, kneel; and corrected hearing and vision to normal range; verbal communication.
  • Exposure to dust and noise.
  • Must be able to travel for possible company training, meeting or support missions.About Transdev: -Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, shuttle services, microtransit, and autonomous mobility. - Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. -For more information, please visit our website at .The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. -The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. -Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. - Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. - -

Keywords: Transdev, Silver Spring , Dispatcher, Professions , Hyattsville, Maryland