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Sales Consultant

Company: DARCARS Automotive Group
Location: Silver Spring
Posted on: July 12, 2019

Job Description:

Position SummaryThe Sales Consultant is directly responsible for selling new and used cars, providing our customers with the highest level of customer service and satisfaction, and achieving DARCARS gross profit and volume goals. The Sales Consultant will interact directly with customers, other Sales Consultants, Sales Managers, Finance Managers, and the General Manager of the dealership. This is a non-supervisory, commission-based position.ResponsibilitiesConducts business in a professional and ethical mannerFollows DARCARS approach to selling (including but not limited to):Greets customers with a welcoming attitude and listens to their needsDescribes operations and features of vehicles matching customer's needsFollows DARCARS test drive procedures (obtaining correct identification, following test drive route, etc.)Suggests optional equipment, features, warranties, for customer to purchaseCorrectly computes and quotes sales priceWorks with finance team to obtain financing, as neededCompletes all necessary paperworkArranges for delivery and registration of the vehicleAddresses all customer concerns and ensures customer is satisfiedMaintains solid knowledge of brands and products; including features, specifications, pricing, options, and standard equipmentMust be able to make an effective demonstration ride on a planned route.Develop and maintain future prospect and customer follow-up systemParticipates in all required brand and DARCARS trainingIn conjunction with the General Manager, develops personal income goals consistent with DARCARS standards and develops a strategy to consistently meet those goalsComplies with DARCARS policies and proceduresOther duties as assignedSuccess MeasuresOur Sales Consultant's success is measured in the following ways:Volume sales goalsGross profit sales goalsCustomer Satisfaction Index goalsMinimum Qualifications, Knowledge, Skills, And Work EnvironmentValid driver's license and acceptable, safe driving recordStrong communication skills with both customers and DARCARS employeesAbility to speak multiple languages (especially Spanish and Chinese) is a plus!Demonstrated commitment to customer serviceRequires a High School diploma or equivalent (GED)Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customersPrevious sales experience preferred but not requiredRequires the ability to stand, walk, bend, twist, and stand to perform normal job functionsAbout UsAt all DARCARS stores, it is our pleasure to provide our customers with a shopping, buying, and ownership experience that consistently satisfies each individual's needs and expectations in a comfortable, supportive environment.We strongly believe in and adhere to our Founder's Mentality: that passion, hard work, dedication, support, and development are the fundamental, driving principles of our business. Everyone loves that feeling they get when they've won something; won the big race, hit the winning home run, achieved the fastest time at the swim meet. By adhering to our founder's mentality, our people experience that winning feeling every day. We also genuinely care about our people: our customers, our employees and our community. If you believe in these principles, too; if you like to work hard and play hard; if you like winning; DARCARS IS THE PLACE FOR YOU!Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW)WP

Keywords: DARCARS Automotive Group, Silver Spring , Sales Consultant, Professions , Silver Spring, Maryland

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