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Desk Side Agent II with Security Clearance

Company: Agile Defense, Inc.
Location: Hyattsville
Posted on: January 12, 2022

Job Description:

Requisition:DESKS003081 Job Title:Desk Side Agent II Location:Adelphi, MD. Clearance: Active DOD - Secret Clearance Certification: IAT Level II **Selected applicantsmay be subject to a government security investigation and must meet eligibility requirements for access to classified information. ** SUMMARY: The U.S. Army Research Laboratory (ARL) of the U.S. Army Research Development and Engineering Command (RDECOM) is the Armys corporate laboratory. Its a diverse assortment of unique facilities and a dedicated workforce of government and private sector partners make up the largest source of world-class integrated research and analysis in the U.S. Army. ARL discovers, innovates and transitions research in order to provide the best technologies for our Soldiers. ARLs program consists of basic and applied research and survivability/lethality and human factors analysis. DUTIES: The contractor shall provide Help Desk support to the end user on a variety of issues.
The Help Desk support shall identify, research, and resolve technical problems for end users.
The Help Desk shall shall respond to telephone calls, emails and personnel requests for IT support; document, track and monitor problems to ensure timely resolutions.
Support creating, tracking closing, updating and resolving help desk trouble tickets. Perform domain account administration and management.
Endpoint management and configuration (Imaging, VPN, software installation request fulfillment and incident resolution, printer management) Qualifications:Education and Certifications Security+ CE Background Needed and Years of Experience Working Conditions Working Conditionsrequired Contractor site on Shaw AFB, SC site with 0%-10% travel possible, depending on requirement to attend event planning conferences, at customer discretion. Possible off-hours work to support exercise planning/execution, project implementation, or 24/7 project events. General office environment, with periodic walking or driving to other buildings on base and working with standard office equipment. The working environment is generally favorable. Lighting and temperature are adequate, with no hazardous or unpleasant conditions caused by noise, dust, etc. Strength Demands required Sedentary 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Physical Requirementsrequired Stand or Sit Walk Use Hands / Fingers to Handle or Feel Talk or Hear See COVID-19 Vaccinations Requirements As required by Executive Order 14042 and the Guidance issued by the Safer Federal Workforce Task Force, all employees are required to be fully vaccinated against COVID-19 regardless of the employees location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by January 18, 2022 or if selected, by your first day of employment if hired after January 18, 2022. The Company will provide additional information regarding what information or documentation will be needed and how, in limited situations, you can request a legally required exception from this requirement. *** About Us! Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provided Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense. Agile Defense has established a solid reputation of partnering with our customers to deliver innovative IT solutions with our Listen. Think. Innovate. philosophy. At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values. Agile Defense, Inc. does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.

Keywords: Agile Defense, Inc., Silver Spring , Desk Side Agent II with Security Clearance, Sales , Hyattsville, Maryland

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