Guest Service Representative - Residence Inn Alexandria Old Town/Duke Street (170021WR)
Company: Marriott International
Location: Silver Spring
Posted on: October 12, 2019
Share what inspires you, and help others discover the world as you
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Residence Inn Alexandria Old Town/Duke Street located at 1456 Duke
St, Alexandria, VA, 22314 is currently hiring a Guest Service
Representative. Guest Service Representative: Organize, confirm,
process, and conduct all guest check-ins/check-outs, room
reservations, requests, changes, and cancellations. Secure payment;
verify and adjust billing. Activate and file room keys. Process all
guest requests and relay messages. Print contingency lists to have
a record of all guests in case of emergency. Identify and explain
room features to guests; supply guests with directions and
information regarding property amenities, services, and hours of
operation, and local areas of interest. Ensure that any outstanding
requests or problems from the previous day receive priority and are
resolved. Run and review daily reports/logs. Complete designated
cashier and closing reports in the computer system. Accept and
record wake-up call requests and deliver to appropriate department.
Count bank at beginning and end of shift; secure bank. Process all
payment types, adjustment vouchers, paid-outs, correction vouchers,
and miscellaneous charges; provide change. Notify Loss
Prevention/Security of any guest reports of theft. Follow all
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge all guests according to company standards; anticipate
and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with
others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards. Stand,
sit, or walk for an extended period of time. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors. To submit your application for this job,
please go to:
Renaissance Hotels is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, VA or local laws.
Keywords: Marriott International, Silver Spring , Guest Service Representative - Residence Inn Alexandria Old Town/Duke Street (170021WR), Sales , Silver Spring, Maryland
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